Refund policy
13 Supplies® Return, Refund & Satisfaction Guarantee Policy
Our 100% Satisfaction Guarantee
At 13 Supplies, we stand behind every product we make. If you are not satisfied with your purchase, we will do everything we can to make it right.
We proudly offer a 30-Day 100% Satisfaction Guarantee because we believe in honest products and honest service.
If something is not right, simply reach out to our team within 30 days of receiving your order. Depending on the situation, we may, at our sole discretion, provide:
• A replacement product
• Store credit
• A partial refund
• A full refund
• Product usage recommendations or troubleshooting assistance
Our goal is simple: we want every customer to be satisfied with their purchase.
Our Satisfaction Guarantee is designed to take care of honest customers who give our products a fair opportunity to perform as intended.
The 100% Satisfaction Guarantee applies to the quality and performance of our products and does not apply to shipping-related issues, including lost, stolen, delayed, or damaged packages.
No hassle. No games. Just honest service from American Patriots.
Contact Information
For any questions or concerns, please contact us at info@13supplies.com.
Shipping Protection
13 Supplies® offers optional Shipping Protection at checkout for added peace of mind.
If Shipping Protection is purchased and your package is lost, stolen, or damaged in transit, our team will prioritize your claim and work to provide an appropriate resolution, which may include a replacement or refund.
If Shipping Protection is declined, customers assume all responsibility for filing and managing any claims directly with the shipping carrier for packages that are lost, damaged, or delayed in transit.
While 13 Supplies® may, at its sole discretion, provide limited assistance when possible, we are under no obligation to file claims, communicate with the shipping carrier on the customer's behalf, or provide replacements or refunds for uninsured shipments.
By declining Shipping Protection at checkout, customers acknowledge and accept these terms.
Once an order is marked as delivered by the shipping carrier to the address provided at checkout, 13 Supplies® is not responsible for lost or stolen packages.
Abuse Prevention
Our Satisfaction Guarantee is intended to protect our customers—not to be abused.
• Products that have been substantially used or intentionally depleted.
• Products damaged through misuse, improper application, improper storage, freezing, or overheating.
• Products purchased for commercial use that have been largely consumed.
• Excessive or repeated refund requests.
• Fraudulent or abusive claims.
• Products returned outside of the 30-day guarantee period.
13 Supplies® reserves the right, at its sole discretion, to deny any refund or replacement request that we reasonably believe is abusive or inconsistent with the spirit of our Satisfaction Guarantee.
Return Eligibility
Unused and unopened products may be returned within 30 days of delivery if they meet the following requirements:
• Product is unused and unopened.
• Original packaging is included.
• Original labels are intact.
• Proof of purchase is provided.
Customers are responsible for all return shipping costs unless the return is the result of an incorrect item shipped by 13 Supplies®, a verified manufacturer defect, or any other error made by 13 Supplies®. Original shipping charges are non-refundable. Upon request 13 Supplies can provide a return shipping label for a minimum cost of $9.50.Â
Returns must be sent to:
13 Supplies®
3767 Lane Rd Ext
Perry, OH 44081
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Opened Products
We understand that sometimes you need to try a product before knowing whether it is right for you.
If you have opened or used a product and are not satisfied, please contact us at: info@13supplies.com.
We review these requests on a case-by-case basis. Depending on the circumstances, we may, at our sole discretion, offer a replacement product, store credit, a partial refund, or a full refund.
Our Satisfaction Guarantee is designed for genuine product concerns—not for customers who have fully used a product and simply want their money back.
Defective or Incorrect Products
If your order contains an incorrect item or a product that is defective due to a manufacturing issue, please contact us within 7 days of delivery at info@13supplies.com and include:
• Photos of the product.
• Your order number.
• A brief description of the issue.
Our team will promptly review your claim and work toward an appropriate resolution.
Shipping Damage and Lost Packages
If your package is damaged, lost, or delayed during transit, coverage will depend on whether Shipping Protection was purchased at checkout.
Customers who purchase Shipping Protection may be eligible for a replacement or refund in accordance with the terms of that coverage.
Customers who decline Shipping Protection are responsible for filing any claims directly with the shipping carrier. 13 Supplies® is under no obligation to file carrier claims or provide replacements or refunds for uninsured shipments.
Refund Processing
Once approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund. Warranty Policy (Non-Liquid Products Only) All non-liquid products are backed by a 30-day limited warranty covering manufacturer defects and failures under normal use. Warranty coverage does not apply to:
• Improper use or application.
• Accidental damage.
• Freezing or overheating.
• Normal wear and tear.
• Damage caused by improper storage or modification.
Final Note
We are a family-owned American company, and we believe in taking care of our customers. If there is ever a problem with your order, we want the opportunity to make it right.
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