Refund policy
13 Supplies® Return, Refund & Warranty Policy
100% Money-Back Guarantee
We proudly stand behind every product we make. If you’re not satisfied for any reason, return your order within 30 days for a 100% money-back guarantee. No hassle, no fine print — just honest service from American Patriots.
How to Start a Return
To initiate a return, email us at info@13supplies.com with your order number and reason for return.
Once approved, we’ll send a prepaid return label and instructions.
Send returns to:
13 Supplies
3767 Lane Road EXT. Ste 1
Perry, OH 44081
Items sent without approval will not be accepted.
Return Requirements
- Returns must be made within 30 days of receiving your order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us immediately at info@13supplies.com with
- Photos of the damaged item
- Photos of the shipping box
- Your order number and details
We’ll make it right — fast.
Refunds
Once we receive and inspect your return:
- If approved, your full refund will be issued to the original payment method within 10 business days.
- If your bank takes longer, contact us if you haven’t seen the refund after 15 business days.
Exchanges
Want a different item? Just return the original (if eligible) and place a new order.
Warranty Policy (Non-Liquid Products Only)
All non-liquid products are backed by a 30-day limited warranty covering:
- Manufacturer defects in materials or workmanship
- Failure under normal use
To submit a claim:
Email info@13supplies.com with:
- Order number/proof of purchase
- Description of the issue
- Photo or video of the problem
If approved, we may offer a replacement, store credit, or partial refund based on the situation.
For any questions, reach out to info@13supplies.com — we’re here to help.
Made in the USA. Backed by Patriots. Guaranteed. 🇺🇸
